Privacy Policy

Last updated: 12 June 2026

Introduction

LIBAS E HURAIN's top priority is your privacy protection when dealing with us. To safeguard your trust, we have a policy that recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and LIBAS E HURAIN is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details. Your access and use of libas-e-hurain.com constitute your acceptance of our Privacy Policy and Terms of Use.

Information Collection

LIBAS E HURAIN may collect and use your personal data for the following purposes:

• For signing up and order processing, your personal contact details including name, title, address, email address and telephone number are collected.
• Details of transactions, purchases and queries.
• Correspondence record with you via telephone, messengers, live chat, social media, emails or any other medium.
• Details of your browsing and visits to website, and also the information regarding the interaction pattern of your device with our online store including search, browsing, pages you accessed to and the links clicked to.
• Information collected automatically from your device, including IP address, device type, operating system, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

We also use non-personal data such as third-party cookies to collect statistics to enhance and simplify your visit. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

Use of Data & Information

We collect, maintain and use information for the below mentioned purposes and ensure that other than these the data is not shared for any irrelevant or incompatible purpose.

• To create your personal account at libas-e-hurain.com (e.g. your name and email address)
• To process your orders (e.g. your name, address)
• To be able to send text message notifications of delivery status (e.g. your mobile phone number)
• To be able to send you marketing offers such as newsletters and our catalogs (e.g. your email address, wish lists, your name, and your postal address)
• Disclosing your data to fraud prevention agencies
• To be able to analyse your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

Marketing Updates

We email our users who subscribe to our services on a regular basis. For example, we may use your email address to confirm your request, to send you notice of payments, information about changes to our products and services, and notices and other disclosures as required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional.

However, we provide you the opportunity to exercise an opt-out choice if you do not want to receive other types of communication from us, such as emails or updates from us regarding new services and products offered on the websites. The opt-out choice may be exercised by ticking or un-ticking the appropriate box if such checkbox is available at the points where personal data is collected or by contacting our customer care centre at support@libas-e-hurain.com or: +92 326 2206206. We will process your unsubscribe as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe is processed. You also may opt-out of receiving such emails by clicking on the 'unsubscribe' link within the text of the email.

By using the websites and providing your mobile phone number, you consent to receive text messages and WhatsApp notifications from us regarding your orders, delivery updates, and marketing offers at the mobile number that you provide at sign-up. You understand that consent to receiving messages on your mobile device is not a condition of purchase. All messages will be sent manually and you will not receive automated or unsolicited calls. Additionally, should you choose to stop receiving such messages, you can contact us directly either by call or WhatsApp or email.

LIBAS E HURAIN Helpline: +92 326 2206206
WhatsApp: +92 326 2206206
Email: support@libas-e-hurain.com
Monday - Saturday: 12:00 PM to 9:00 PM
(Friday: Prayer break between Zuhr and Asr prayers)

Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request information about the personal data we hold about you.
• Right to Correction: If your data is incorrect, incomplete, or irrelevant, you can request that we correct or update it.
• Right to Deletion: You can request the deletion of your personal data, subject to legal obligations and contractual requirements.
• Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at support@libas-e-hurain.com or call +92 326 2206206. We will respond to your request within 30 days.

If you wish to speak with a LIBAS E HURAIN customer care representative, please call at +92 326 2206206 or WhatsApp us at the same number during our business hours.

Data Security

At LIBAS E HURAIN, we take your privacy and data security seriously. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Our data security practices are audited and monitored by Just Hacked On (justhackedon.org), Pakistan's ISO-certified cybersecurity firm. We continuously work to maintain and improve our security systems to safeguard your data.

While we strive to protect your personal information, no security system is completely secure. We cannot guarantee absolute security but are committed to implementing industry-standard safeguards.

For any security concerns or inquiries, please contact us at support@libas-e-hurain.com or call +92 326 2206206.

Third-Party Services

We use third-party services to enhance your shopping experience. Your information may be shared with:

• Payment gateways: JazzCash, Easypaisa, and Cash on Delivery (COD) partners for order processing
• Courier companies for delivery services
• Google Analytics for website usage analysis
• Meta Pixel for marketing and advertising purposes

These third parties are required to maintain the confidentiality and security of your personal information and use it only for the purposes specified.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and any affected parties without undue delay, as required by law. We will provide details about the breach, the type of information affected, and the steps we are taking to address it.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of libas-e-hurain.com following the posting of changes constitutes your acceptance of those changes.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.