Frequently Asked Questions
Everything you need to know about ordering, delivery, returns and our fabric. Still stuck? Contact us.
01 Orders
Browse the shop, open a product, choose your quantity and tap Add to Cart. When you're ready, go to checkout and fill in your name, phone and delivery address. Choose Cash on Delivery and place the order — that's it!
Yes. Orders can be cancelled within 24 hours of placing them, as long as they haven't been dispatched. Just message us on WhatsApp at +92 326 2206206 with your order number.
After you place an order, our team confirms it with you by call or WhatsApp before dispatch. You'll also be told when your parcel is on its way.
Absolutely. Message us at +92 326 2206206 with the design you like and we'll help you place the order.
02 Shipping & Delivery
We deliver nationwide through Trax Courier, Call Courier, TPL Logistics and Blue Ex — trusted couriers across Pakistan.
Usually 2–5 working days, depending on your city. Larger cities are quicker; remote areas may take a little longer.
A flat Rs. 300 per order — and delivery is free on orders over Rs. 5,000.
Yes — Cash on Delivery (COD) is available across Pakistan. You pay in cash when your parcel arrives.
At the moment we deliver within Pakistan only. For overseas orders, message us on WhatsApp and we'll do our best to help.
03 Returns & Exchange
We offer easy returns and exchanges within 15 days of delivery, as long as the item is unused, unwashed and in its original condition.
If the fault is ours — a wrong or damaged item — we cover the return shipping. For other reasons (change of mind, etc.), the return shipping is paid by the customer.
Message us on WhatsApp at +92 326 2206206 or email support@libas-e-hurain.com within 15 days of delivery, and we'll guide you through it.
We're sorry if that happens! Please contact us within 15 days with a photo, and we'll arrange a free exchange or replacement at our cost.
04 Products & Fabric
All our suits are unstitched — premium fabric you can get tailored to your own perfect fit.
We try our best to show true colours, but shades can vary slightly between screens and in different lighting.
A typical 3-piece includes a shirt piece (around 3.0 m), a dupatta (around 2.5 m) and a trouser piece (around 2.5 m). Exact details are listed on each product page.
Gentle machine or hand wash in cold water, wash dark colours separately for the first few washes, iron on medium heat and do not bleach.